Since all  Sales are final, we do not accept refunds or exchanges. We do not accept requests for cancellation of orders or the return of items unless the item you purchased is defective upon our confirmation. If you receive a incorrect item, please contact us at dan@southernbeautyagency.com . We do not accept defective or incorrect items refund after 7 days you received. Please send us an email with your order number, details of the product, image of the part of the defect and your order invoice. We will get back to you if the item is eligible for return. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If an item cannot be replaced, the purchase price will be refunded.